Extended health benefit plans now include tele- and virtual health options

Coverage rules have changed in light of the COVID-19 pandemic

The HBT team is working closely with Pacific Blue Cross to ensure employees have accessto Tele-Health and Virtual services to support ongoing care during COVID-19 social distancing initiatives.

NEW FOR EMPLOYEES: Reimbursement for Tele-Physiotherapy and Tele-Chiropractic Treatment
Reimbursement is available to ALL employees who receive benefits:

  • Tele-Physiotherapy and Tele-Chiropractic treatments are now available to ensure the continuance of care during COVID-19 social distancing requirements.
  • Reimbursement for these Tele-Health treatments will apply from March 24, 2020 until June 24, 2020.
  • The COVID-19 social distancing requirement will be monitored on an ongoing basis.
  • Reimbursement will be provided for subsequent visits only and practitioners must work in alignment with PBC requirements as well as their Professional College guidelines
  • For more information,please visit:

Ongoing Tele-Health and Virtual Services available to employees for reimbursement

  •   Reimbursement for these services is available to ALL employees who receive benefits:
    • Registered Counselling
    • Psychological Services
    • Naturopathic Services
    • Prescription Medication Home Delivery

TheseTele-Health and Virtual Services will continue post-COVID-19. For more information,please visit:

The following Digital Mental Health Therapy for COVID-19 anxiety is available to all employees

Psychological services
The BC Psychological Association is offering free support services for health care and other essential workers who are experiencing stress, anxiety, or uncertainty due to the evolving COVID-19 pandemic. This service can supplement the services covered by the extended health benefits you are entitled to under your collective agreement. See the resource here.

COVID-19 Resource App
For a central resource for accessing personalized, trusted, evidence-based information about COVID-19, the following COVID-19 BC Support App is available to you in partnership with the BC Ministry of Health: